Effective Date: December 18, 2024

At Ascentia Gift Co., we’re passionate about supporting small businesses and carefully curating the best locally-made products for every gift box. Your happiness means the world to us. While all sales are final and we don’t offer exchanges, we’re committed to making things right if there’s an issue with your order.

If your box arrives with damaged or defective items, please let us know right away—we’re here to help. We ask that you check your order as soon as it arrives and reach out to us if there’s a problem, such as a defect, damage, or missing item.

Got questions or concerns about your gift box? Feel free to email us at hello@ascentiagiftco.ca within 30 days of receiving it. We want to ensure you love your experience with Ascentia Gift Co. as much as we love creating it for you!